Frequently Asked Questions

MistriConnect is a marketplace — washes are performed by independent, licensed, verified partner companies. You choose the package; we handle booking, payment, and quality standards.

No. Arrival at your car's location is always free — you only pay the package price shown before you confirm.

No. Share your parking spot and vehicle plate when you book, and you'll get status updates as the job moves from assigned to in progress to completed.

Yes — partners use eco/waterless methods approved for covered parking where wet washing isn't allowed, and don't need water or electricity from your building.

Larger vehicles may carry a size surcharge. The exact price, including any surcharge and add-ons, is always shown before you pay.

We cover more than 50 areas across Bahrain — including Manama, Seef, Juffair, Muharraq, Riffa, Isa Town, Hamad Town, Saar, Budaiya, Amwaj Islands and Durrat Al Bahrain. The area list in the booking flow always shows the full, current coverage.

When booking, search for your building or drop the pin on the map at your exact parking spot — or use your current location (your device asks for location permission only when you choose this). Add parking or access notes too. You can save the address for next time.

Yes. In the mobile app, tap the address on any booking or plan card to open it in Google Maps outside the app. Long-press the address to copy it.

Yes. Open the booking to see the status, the crew's checklist and before/after photos as they're added.

For your privacy, partners only see a shortened name and a masked phone number. Use the in-app chat on your booking to message them.

Open the booking in “My Bookings”, tap “Change” and choose “Reschedule for free”. You can do this any time before the assigned partner has actually started the job — there's no minimum notice window.

No — rescheduling is always free, as many times as you need, right up until the job starts.

No. Once a job is underway it can no longer be self-rescheduled through the app — contact support@mistriconnect.com and we'll help directly.

You can request to cancel any booking that hasn't started yet from “My Bookings”. This doesn't cancel it instantly — our team reviews every request before it's approved.

Not as a card refund. Because bookings and recurring plans are paid in full upfront, an approved cancellation credits the value to your MistriConnect wallet instead, to use on a future booking — minus a cancellation fee (currently up to 10% of the amount paid, shown to you before you confirm the request). We don't currently reverse charges back to the original card for self-service cancellations.

It reflects costs already committed to the assigned partner. The fee doesn't apply if MistriConnect or the partner is the one cancelling, or unable to fulfil the booking.

The unused, already-paid portion of the plan is credited to your wallet the same way, minus the same cancellation fee.

You'll get a notification once it's approved or declined, and can track its status on the booking as “Cancellation pending review” in the meantime.

If a wash isn't started within an hour after its time slot ends, it's marked as missed and we let you know. Open the booking to ask for a free reschedule or a refund to your wallet, and our team will confirm. A cancellation fee under our policy may apply to refunds unless we waive it — for example, if the partner was at fault. It isn't treated as missed if the car wasn't at the pinned location or couldn't be accessed.

Payment is taken upfront, by credit or debit card, to confirm a booking or plan. Card details are entered in our licensed payment partner's secure payment form — MistriConnect never sees or stores your full card number or CVV.

Yes. Tick “Save this card” when you pay, or add a card under Payment Methods (adding a card doesn't charge it). The card is tokenized by our payment partner; we keep only the card brand, last 4 digits and expiry so you can recognise it. Your bank may still ask for the CVV when you use a saved card.

Go to Payment Methods. You can set any saved card as your default, or remove it — removing a card also deletes its saved token at our payment partner.

Yes, all prices shown include Bahrain's 10% VAT — the amount you see is the amount you pay.

Every paid booking has an invoice you can view or download from the booking or from the Invoices section of your account. A recurring plan has one plan invoice (numbered SUB-…) covering all the washes in that cycle, rather than one per wash. Invoices show the card brand and last 4 digits used, and a copy is emailed to you when a plan payment is received.

Bahraini Dinar prices go to three decimal places (fils), but card payments are processed to two. When the card amount is rounded, the tiny difference — never more than 5 fils — is balanced in your wallet (credited if your card was charged slightly more, deducted if slightly less), so you always pay exactly the booking price.

Choose a package, frequency (e.g. weekly or bi-weekly) and days. All washes in the upcoming 4-week cycle are paid upfront in a single card payment. New plans are reviewed by our team before they become active. When a cycle's washes are used up, you can renew from your account for the next cycle.

If we can't approve a recurring plan, the full amount you paid is credited to your MistriConnect wallet — no cancellation fee applies.

The value of any washes you've already paid for but haven't used yet is credited to your wallet (minus the standard cancellation fee), so nothing paid is simply lost.

Yes — you can edit a plan while it's pending approval or active. If the change costs more (for example a bigger package or more washes a week), you pay just the difference before the change is saved. A paid plan can't be switched to a cheaper option; keep your current plan, or cancel it for wallet credit and set up a new one.

Go to “My Vehicles” in your account, choose “Add Vehicle”, and enter the country, plate, color, and a photo if you'd like.

Yes — save addresses (with an exact map pin) under “My Addresses” and pick one during booking instead of re-entering details every time.

Contact support@mistriconnect.com with details and, where possible, photos. We review quality complaints individually and decide the right resolution — a re-do, wallet credit, or another remedy — case by case.

Yes — after a booking is marked complete, you can leave a star rating and comment from your bookings.

Yes. Choose “Continue with Google” on the website or app. Google shares your name and email address with us to create or link your account — we never see your Google password.

From Settings → Change Password. You'll need your current password and a new one at least 6 characters long. Changing your password signs you out on all your other devices; resetting a forgotten password signs you out everywhere.

When enabled, every sign-in with your password also needs a one-time code, sent to your email or — if you've added one — your mobile number.

Yes, in the mobile app, if your device supports it — turn on Biometric Login in Settings to unlock the app with Face ID, fingerprint or your device passcode. Your biometric data stays on your device; MistriConnect never receives it.

For your security, the website signs you out after 10 minutes of inactivity. The mobile app keeps you signed in until you sign out (up to 30 days). You'll also be signed out on other devices if your password is changed or reset, or if you sign them out from Security.

Yes, under Security you can view active sessions and sign out any device individually, or sign out everywhere else at once.

Settings → Delete My Account, confirmed with your password. Your account is closed straight away and you're signed out on every device. Wallet credit can't be used after that, so please use it — and cancel any active plan — first. We keep only the records we're legally required to (such as invoices); see our Privacy Policy, or contact support if you'd like us to confirm what was retained or erased.

Booking confirmations, reminders, status updates, payment confirmations, and reschedule/cancellation updates — by push, email, and/or SMS depending on what you've enabled in Settings.

Yes — each channel (push/email/SMS) can be toggled individually in Settings, with a confirmation shown before it's turned on or off so you know what you'd be missing.

Yes — an email about 24 hours before and a push notification about 2 hours before. Please also keep your own note of your booking.

Email support@mistriconnect.com (typical response within 2 hours), call the phone hotline (Sun–Thu, 8 AM–8 PM), or open a support ticket from Help & Support in your account.

Start a recurring plan in the app or on the website and enter the voucher code at checkout. We text a one-time code to the mobile number your company registered for you to confirm it's you. Once it's linked, your company's cover is applied automatically.

The package and number of washes your company has agreed (for example, a set number per month). Anything extra — a higher package, add-ons, or washes over the limit — is shown at checkout and paid by you. Company-covered washes have no cash value and aren't refunded to you.

At one of your company's approved locations. The app picks it for you; you can choose between them if your company has more than one.

No. A voucher is for one seat and one person only. If your company removes or reassigns your seat, company-covered washes that haven't happened yet are cancelled.

Your company's fleet managers see your name, registered mobile, vehicle plate and model, and your company-plan wash activity (dates, status, location and usage). They don't see your card details or bookings you make outside the company plan.

Any payment you make to your company is between you and your company. MistriConnect doesn't collect or hold it. Please speak to your company's fleet manager.